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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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stefani zuber

October 4, 2024

5  out of  5
rating by stefani zuber
"I was so great full that Lex McKinnell was able to find me the best coverage for what I was needing insurance on. I highly recommend her to everyone that needs insurance"
We responded:
"Thank you so much for taking the time to write such a kind review about your experience with Lex McKinnell. We are thrilled to hear that she was able to find you the best coverage for your insurance needs. Your recommendation means a lot to us, and we greatly appreciate you sharing your positive experience with others. If you have any further questions or require assistance in the future, please don't hesitate to reach out. Thank you once again for choosing our services, and we look forward to serving you in the future."
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Emily Thornton

October 2, 2024

5  out of  5
rating by Emily Thornton
"Marcus Lucus was wonderful to work with! He deligently walked me through the onboarding process, thoroughly explained all my coverage options, and acted quickly to get my new policy set up. He’s one of a kind, and made my experience delightful. I highly recommend working with Marcus Lucas for any of your insurance needs."
We responded:
"Thank you so much for taking the time to leave such a fantastic review for Marcus Lucas! We greatly appreciate your kind words and are thrilled to hear about your delightful experience working with him. We will make sure to pass along your praise to Marcus for his diligent assistance throughout the onboarding process. It's wonderful to know that he thoroughly explained all your coverage options and acted quickly to get your new policy set up. Marcus truly is one of a kind! We are grateful for your recommendation and trust in Marcus for all your insurance needs. Should you require any further assistance or have any questions, please don't hesitate to reach out. Thank you again for choosing our services, and we look forward to serving you in the future."
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Ruby Pinnix

October 1, 2024

5  out of  5
rating by Ruby Pinnix
"Marcus helped me today when I called and paid my bill and they're always very friendly and do anything they can to help you ... Thank you"
We responded:
"Thank you so much for taking the time to leave us a five-star review on Google! We greatly appreciate your kind words and positive feedback. It's always a pleasure to hear that we've provided a great experience for our customers. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!"
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Jordan Griffin

September 27, 2024

5  out of  5
rating by Jordan Griffin
"Update: Somehow posting this review deleted my review for Mary but overall, everyone at Kimberly’s office are awesome and a pleasure to work with. Kimberly Coleman’s office is one of the best to ever do it! Special shout out to Marcus for always being helpful and professional."
We responded:
"Thank you so much for taking the time to leave such a wonderful review for Mary! We're thrilled to hear that you have had such a positive experience with her. Mary is indeed an absolute gem, and we're glad to hear that she has been able to provide you with exceptional service. Her professionalism, timeliness, and knowledge are qualities that we greatly value in our team members. We will make sure to pass along your kind words to Mary. She will be delighted to know that her efforts have made a positive impact on your experience. Thank you once again for your review. We truly appreciate your feedback and look forward to serving you in the future."
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Tyquisha Gibson

September 26, 2024

5  out of  5
rating by Tyquisha Gibson
"Mary was very patient and helpful. She is an asset to the State Fram team."
We responded:
"Thank you so much for taking the time to leave a review for our team at State Farm. We greatly appreciate your feedback and are thrilled to hear about your positive experience with Mary. Mary takes great pride in providing exceptional customer service, and we are delighted that her patience and helpfulness made a difference for you. We couldn't agree more that Mary is a valuable asset to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We are here to help!"
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Marcus Lucas

September 24, 2024

5  out of  5
rating by Marcus Lucas
"great Environment! Great Team! Great Service! Will bring all of my business here!"
We responded:
"Thank you so much for the kind words! We appreciate you!"
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T. T.

September 24, 2024

5  out of  5
rating by T. T.
"I was having problems with my Credit card that expired with my autopay. Marcus was patient and helpful in guiding me through the steps to reset up auto-pay."
We responded:
"Thank you for taking the time to leave a review on Google. We appreciate your feedback and are glad to hear that Marcus was able to assist you with your credit card issue and help you set up auto-pay again. At Kimberly Coleman State Farm, we strive to provide excellent customer service and ensure that our customers have a smooth experience with our products and services. We will make sure to pass your kind words along to Marcus as well. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. We are always here to help."
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Brittany W

September 20, 2024

5  out of  5
rating by Brittany W
"Savannah is awesome! She’s very knowledgeable and professional. I’ve been a customer with them for 2 years now, and they have the best rates compared to others."
We responded:
"Thank you so much for your amazing review! We're thrilled to hear that Savannah has provided you with a knowledgeable and professional experience. We greatly value your loyalty as a customer for the past 2 years. It's fantastic to know that our rates have been the best compared to others. We'll make sure to pass along your kind words to Savannah. If you have any more feedback or need further assistance, please don't hesitate to reach out. We appreciate your support!"
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Gina Roberts

September 17, 2024

5  out of  5
rating by Gina Roberts
"Mary Funderburk is a bundle of joy! Her customer service and thoroughness in making sure that all the information in my file is accurate and has also suggested ways for saving, as well. She’s a pleasure to work with!"
We responded:
"Thank you so much for taking the time to leave such a wonderful review for Mary Funderburk! We greatly appreciate your kind words and are thrilled to hear about your positive experience with her. Mary is indeed a bundle of joy, and we are delighted to know that her customer service and attention to detail have made a positive impact on your experience. It's fantastic to hear that she has not only ensured the accuracy of the information in your file but also provided valuable suggestions for saving. We agree that Mary is a pleasure to work with, and we are grateful to have her as part of our team. We will be sure to pass along your feedback to Mary, as it will undoubtedly bring a smile to her face. If there is anything else we can assist you with, please do not hesitate to reach out. Thank you once again for your kind words and for choosing our services. We look forward to serving you in the future! "
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Angela Nelson

September 16, 2024

5  out of  5
rating by Angela Nelson
"Kimberly Coleman’s office is always great to deal with. Everyone is always friendly, helpful, and quick to respond. My interaction with Marcus today was great. I sent a text message to the office asking a question about a potential vehicle glass claim. Marcus wrote back immediately and then called to go over the details. He walked me through the process with the TPA vendor for glass claims. Marcus ensured that I had all of the information needed and fully answered all of my questions. The whole process was quick and easy and they were able to get me scheduled for a replacement the next day."
We responded:
"Thank you for sharing your positive experience with Kimberly Coleman's office! We greatly appreciate your kind words and are glad to hear that everyone in our office has been friendly, helpful, and quick to respond. We are thrilled to know that your interaction with Marcus was exceptional. It's wonderful to hear that he promptly responded to your text message and took the time to go over the details with you. We pride ourselves on providing excellent customer service, and Marcus's dedication to walking you through the process and ensuring that you had all the necessary information truly reflects our commitment to our customers. We're delighted that the whole process was quick and easy for you, and we're glad we were able to schedule a replacement for your vehicle glass the very next day. If there's anything else we can do to assist you, please don't hesitate to reach out. Thank you once again for your positive feedback and for choosing our services. We look forward to serving you in the future!"
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Aaron Durgin

September 12, 2024

5  out of  5
rating by Aaron Durgin
"It had been a stressful week and I was highly upset about some things, but he was patient. He listened and understood. I just want to say thank you young man You’re awesome !!!"
We responded:
"Thank you so much for taking the time to leave such a heartfelt review! We greatly appreciate your kind words and are glad to hear that our team member was able to provide you with the support and understanding you needed, especially during a stressful time. We understand how important it is to have someone who listens and empathizes, and we are delighted to know that our team member was patient and understanding with you. We believe in the power of exceptional customer service, and it's wonderful to hear that their efforts made a positive impact on your experience. On behalf of our team, we want to express our gratitude for your kind words. If there is anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out. Thank you once again for choosing our services, and we look forward to being of assistance to you in the future!"
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Michelle Watts

September 6, 2024

5  out of  5
rating by Michelle Watts
"I love Kimberly and her staff! They are great! She has saved me over 3,000 per year! 🥳"
We responded:
"Thank you so much for taking the time to leave such a wonderful review for Kimberly and her staff! We're thrilled to hear that you have had such a positive experience with them. It's fantastic to know that Kimberly's expertise and the efforts of her team have been able to save you over $3,000 per year. We're glad that they have been able to provide you with excellent service and help you achieve significant savings. We will make sure to pass along your kind words to Kimberly and her staff. They will certainly appreciate the recognition for their hard work. Thank you once again for sharing your positive experience. We truly value your feedback and look forward to serving you in the future."
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Lacey Singley

September 6, 2024

5  out of  5
rating by Lacey Singley
"Wonderful & professional!"
We responded:
"Thank you for leaving such a positive review! We greatly appreciate your kind words about our service. We strive to provide a wonderful and professional experience to all our customers, and it's great to hear that we have succeeded in doing so for you. Your feedback is truly valuable to us, and we're grateful for your support. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again for your review. We look forward to serving you again in the future!"
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Karen Radcliff

September 5, 2024

5  out of  5
rating by Karen Radcliff
"Anna Kathryn helped me so Much Today over a lost statement. Means A lot To Me🌸"
We responded:
"Thank you for leaving such a heartfelt review for Anna Kathryn! We're delighted to hear that she was able to provide you with valuable assistance during your time of need. Losing a statement can be a stressful situation, and we're glad that Anna Kathryn was there to help you through it. We understand how important it is to have a reliable and helpful team member during such circumstances. We will make sure to pass along your kind words to Anna Kathryn. It means a lot to us that her efforts have made a positive impact on your experience with us. Thank you once again for your review. We truly value your feedback and are here to assist you whenever you need us."
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Rachel Ellison

September 5, 2024

5  out of  5
rating by Rachel Ellison
"Kimberly & Sloan are so helpful, and they made my transition to a new insurance company so smooth and easy. They also have very competitive rates!"
We responded:
"Thank you for taking the time to share your wonderful experience with Kimberly and Sloan! We're thrilled to hear that they were able to provide you with such helpful and seamless assistance during your transition to a new insurance company. Making a change in insurance can sometimes be a daunting process, but we're glad that Kimberly and Sloan were there to make it smooth and easy for you. Their dedication to providing excellent service is truly commendable. We're also delighted to know that you found our rates to be competitive. We continuously strive to offer our customers the best value for their insurance needs. We will make sure to pass along your kind words to Kimberly and Sloan. They will be thrilled to know that their efforts have made a positive impact on your experience. Thank you once again for your review. We truly appreciate your feedback and look forward to serving you in the future."
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ashley estrada

September 5, 2024

5  out of  5
rating by ashley estrada
"Great, honest people!"
We responded:
"Thank you for leaving such a positive review! We greatly appreciate your kind words about our team. We take pride in being known as great and honest people, and it's wonderful to hear that our efforts have resonated with you. Providing exceptional service and maintaining honesty are values that we hold dear. Your feedback is truly valuable to us, and we're grateful for your support. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again for your review. We look forward to serving you again in the future!"
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Josh Hembree

September 5, 2024

5  out of  5
rating by Josh Hembree
"Kimberly and her team are incredibly professional and easy to work with. I highly recommend!"
We responded:
"Thank you for taking the time to leave such a positive review for Kimberly and her team! We greatly appreciate your kind words and recommendation. Kimberly and her team are indeed dedicated professionals who strive to provide outstanding service to our valued customers. We're delighted to hear that they have been able to meet your expectations and make your experience with us a positive one. Your recommendation means a lot to us, and we're grateful for your support. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again for your review. We look forward to serving you again in the future!"
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Melissa Lavender

September 5, 2024

5  out of  5
rating by Melissa Lavender
"Thank you Marcus for all your help would highly recommend State farm for all your insurance needs always easy to work with. #simplythebest"
We responded:
"Thank you so much for leaving such a wonderful review for Marcus and for recommending State Farm for insurance needs! We greatly appreciate your kind words and support. Marcus is truly dedicated to providing excellent service, and we're thrilled to hear that he has been able to assist you effectively. We strive to make working with us as easy and straightforward as possible, and it's fantastic to know that we have succeeded in doing so for you. Your recommendation and recognition mean a lot to us. We're here to help with any insurance needs you may have, so please don't hesitate to reach out. Thank you once again for your review. We look forward to serving you in the future!"
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Leslie Crowley

September 5, 2024

5  out of  5
rating by Leslie Crowley
"Mary Funderburk is so nice and helpful. I highly recommend Kimberly Coleman @State Farm."
We responded:
"Thank you for leaving such a positive review for Mary Funderburk and for recommending Kimberly Coleman @State Farm! We greatly appreciate your kind words and support. Mary is indeed a wonderful team member who consistently goes above and beyond to provide exceptional service. We're thrilled to hear that she has been able to assist you effectively and that her helpfulness has left a positive impression. We also appreciate your recommendation of Kimberly Coleman @State Farm. We take pride in having a team of dedicated professionals who strive to meet the needs of our valued customers. Thank you once again for your review. If there's anything else we can assist you with, please don't hesitate to reach out."
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Tamarian Bowie

September 4, 2024

5  out of  5
rating by Tamarian Bowie
"Mary and Sloan was very helpful I love being with State Farm and all the employees are very helpful and friendly kind love Tamarian"
We responded:
"Thank you so much for leaving such a positive review for Mary, Sloan, and the entire State Farm team! We greatly appreciate your kind words and support. Mary and Sloan are dedicated professionals who strive to provide exceptional service to our valued customers. We're thrilled to hear that they have been able to assist you effectively and that their helpfulness has left a positive impression. At State Farm, we take pride in having a team of friendly and helpful employees who are committed to meeting the needs of our customers. We're glad to hear that you've had a positive experience with our team. Thank you once again for your review. We truly appreciate your feedback and look forward to continuing to serve you."
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Stephanie Nettles

August 30, 2024

5  out of  5
rating by Stephanie Nettles
"Wonderful"
We responded:
"Thank you Stephanie for your 5 star google review!! We truly appreciate the feedback!"
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Jimmothy Sunderstone

August 28, 2024

5  out of  5
rating by Jimmothy Sunderstone
"I'll be the first to say I have a difficult time understanding all the ins and outs of insurance. In fact, I went too long paying too much for insurance that, later I discovered, wasn't even right for me! That was until I got in touch with Kimberly and her wonderful office team. Especially Lex McKinnell! She was incredibly personable, concise, quick and quick-witted, and she got me the deals and bundles I needed....all for an incredible price, perfect for my budget! I used to dread looking at my insurance, feeling that it was too large of a process, a headache of task for myself. Now, I happily look forward to giving them a quick, well-explained call for any of my needs! Thank you Kimberly and Lex!"
We responded:
"Thank you so much for taking the time to share your experience with our insurance agency on Google! We greatly appreciate your kind words and feedback. We understand that insurance can be a complex and overwhelming topic, and we're glad that Kimberly and our office team, especially Lex McKinnell, were able to provide you with the assistance and guidance you needed. It's fantastic to hear that Lex was personable, concise, quick-witted, and efficient in finding you the perfect deals and bundles at an incredible price that suits your budget. We're thrilled to have turned what used to be a daunting process into a hassle-free and enjoyable experience for you. It's our goal to make insurance easy to understand and manage, and we're glad that you now look forward to reaching out to us for any of your insurance needs. Once again, thank you for your kind words and for choosing our agency. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!"
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Jessica Ewart

August 28, 2024

5  out of  5
rating by Jessica Ewart
"Sloan has been absolutely amazing to work with! She is so knowledgeable about insurance for cars and home! She has saved us a lot of money on our home and auto insurance!! Be sure to ask for her!"
We responded:
"Thank you for leaving such a wonderful review about your experience working with Sloan at our insurance agency! We truly appreciate your kind words and feedback. Sloan is indeed a valuable member of our team, and we're thrilled to hear that she has been amazing to work with. Her extensive knowledge of car and home insurance has proven beneficial in helping you save a significant amount of money on both policies. We understand the importance of finding the best coverage at the most affordable rates, and Sloan's expertise has certainly made a difference for you. We're grateful for your recommendation to ask for Sloan. Rest assured, we will continue to provide the same level of exceptional service that you have experienced. Once again, thank you for choosing our agency and for taking the time to share your positive experience. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!"
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Hannah Brickman

August 8, 2024

5  out of  5
rating by Hannah Brickman
"Kimberly’s office, particularly team member Sloan Diffley, have been so responsive, attentive, and kind during this whole process. They made this a good experience when typically insurance is confusing and a headache to deal with. They worked hard to find a policy that would work for my family and explained things every step of the way. They even made sure other parts of the process were completed and advised me when it was necessary to take extra steps to make sure other parties performed their duties adequately. I would recommend State Farm and this particular agent to anyone who’s looking for a responsive team and a smooth transition. Thank you guys!!!"
We responded:
"Thank you so much for taking the time to leave such a positive review of Kimberly's office and specifically highlighting the exceptional service provided by Sloan Diffley. We greatly appreciate your kind words and feedback. We are thrilled to hear that Sloan and the rest of the team were responsive, attentive, and kind throughout the entire process. It's always our goal to make insurance a positive experience and remove any confusion or headaches that may arise. We're glad we could find a policy that works for your family and that we were able to explain everything to you step by step. We also appreciate your mention of how our team went above and beyond to ensure that all aspects of the process were completed and that other parties fulfilled their duties adequately. We take pride in providing comprehensive service and making sure that you have a smooth transition. Thank you again for recommending State Farm and our particular agent. We value your trust and confidence in us. If you ever need any further assistance, please don't hesitate to reach out. We're here to help."
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Landon Grwinski

July 29, 2024

5  out of  5
rating by Landon Grwinski
"Kimberly was great to work with, she listened and helped me every step of the way!"
We responded:
"Thank you Kylie for your five star review! We love delivering exceptional experiences to our customers."